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General terms

tezgsm.com – is a web-site, developed and managed by TezGSM:

TEZTELECOM OU
HOBUJAAMA 10-10
TALLINN, ESTONIA
10151

TezGSM keeps a right to change the following terms at any time.

Please, read carefully these terms. TezGSM keeps right to make changes of the rates in order to reflect any increase in prices from our supplier or any costs associated with it: taxes or maintenance costs. Please, note that each mobile network operator keeps its right to change its rates for calls at any time without prior notice.

Accuracy of information
TezGSM applies its efforts in order to guarantee that all the information on our web-site is correct and up to date to a maximum extent. Nevertheless, we cannot guarantee the quality of information about our services given on other web portals. Due to volatile nature of the market all the rates can change rapidly. We pay our attention to keep all the information up to date.
TezGSM is not liable for any errors or omissions in this web site.

Product description

TezGSM provides a wide range of products and services. Nevertheless, it would not be practical to try to publish technical characteristics of all our products. All the features (including the rates) are given on the web-site with the only single goal to give an approximate description.
In case a product or a service is described incorrectly (including wrong prices), we keep a right to cancel any order, relevant to such a product or service, even if the order has already been approved. If we decline the order which was already paid, all your expenses will be compensated, including shipment and handling costs.

Products in stock
A full refund is provided in 30 days, in case you have ordered products which are not in stock.
 
Risk
TezGSM will ship products only after checking your credit card, provided on the order. After the product is delivered, TezGSM is not responsible for any damage or loss. Any damage caused during shipment, storage, shortage of a product or its complete absence as well as delivery of a wrong product should be marked in an accompanying document on a delivery date.

SIM Service
TezGSM does not give any guarantees on network coverage or network availability. This is a responsibility of a local mobile network operator in the country of staying of a subscriber. Should a subscriber have problems with services, he should contact the local operator first. TezGSM does not provide any refunds of the problems cause by the absence of network. We will do our best to help you with activization of the services, but we do not provide any guarantees on the quality of work of local operators, SIM-card activation procedure and cannot take responsibility on any errors or delays in activization (including further inconveniences or losses coming as a result of such errors or delays). A user is responsible for correct entry of all PIN and PUK codes, we do not take responsibility for SIM-cards blocked as a result of incorrect entry. TezGSM guarantees that the information on rates and billing data is correct, the web-site is updated regularly. However, local mobile operators keep their right to change the information, therefore TezGSM cannot be blamed for such changes.

Phone compatibility
It is a responsibility of a user to use a handset, which is compatible with the TezGSM SIM-card. You must guarantee that your phone is unlocked and compatible with the mobile networks of the countries you are going to use TezGSM in. Otherwise, you should release TezGSM from any claims on refunds of losses. Refunds can only be provided according to our return policy, described in the terms.

Product delivery
All products can be delivered by means described in the "Buy SIM" section.

Defective products
If you have received a defective product, you should send us a claim for product change immediately to any of the contact mail addresses given in contacts section. If the defect is a producer's fault, we will change the product. You should attach a description of the defect to the mail with the product.

Damaged goods
If your ordered products are delivered damaged, you should immediately inform us by mail, describing the damages caused. In most cases you should keep the package in order to prove that the product was damaged during transportation. Without the package you will not be able to claim the refund of the damage product.
TezGSM does not take responsibility for the loss or damage of a product after the client has signed the delivery note. The client must must ensure that the packaging is not damaged before signing a delivery note. The client should inform TezGSM on any damage of a product not later than 7 days after the delivery.

Unclaimed goods and improper purchases
If you decide you do not need the ordered product, which is still in an undamaged condition (unpacked and unused), please contact us. We provide money back at your concern. 50% of the price of a product as well as the cost of shipment will be withdrawn from the payment. If the product is returned opened, used, damaged or defective, we will decline the reimbursement of the product.

Cancellation
If you want to cancel the order, which is not yet shipped, you will get a full refund. If the product is already shipped, but not yet delivered, you will receive a full refund except for the shipment cost.